Protect FAQs

 

What is the Protect plan?

Protect keeps your robot protected after your manufacturer’s warranty expires. Protect plans can be purchased for an eligible product that is still covered under its included manufacturer’s warranty. Protect coverage begins after the one-year limited warranty, and covers until the end of the Protect plan term length selected. For additional details, see Terms and Conditions for additional details.

 

What are the terms of the Protect plan?

Each eligible product sold at iRobot comes with a limited one-year warranty. Once the manufacturer's warranty expires, the coverage from Protect begins.Plan duration varies based on the term length selected. For detailed term information, please visit the Terms and Conditions.

 

How many times can I use the Protect plan?

We know you depend on your robot to keep your home clean, with Protect we provide extended coverage for your robot so it can stay that way. Each Protect plan allows for up to 2 robot replacements for qualifying events. See Terms and Conditions for additional details.

 

How do I purchase a Protect plan?

Protect plans are currently being offered to eligible owners. We are always working to improve and build our program, stay tuned for additional information.

 

Which robots are considered applicable for a Protect plan?

The Protect plan is available for select robot models and the standalone Clean Base® Automatic Dirt Disposal unit still covered under their manufacturer's warranty. Please contact Customer Care at 877-855-8593 for more information.

 

Is the Protect plan available for customers located outside the United States?

We are always working to improve and build our program. At this time, Protect is only offered in the U.S. and U.S. territories.

 

How do I receive my Protect contract ID?

You will receive an email after your purchase that contains your contract ID, warranty term length, coverage dates, and product name. Please contact the Customer Care Team at 877-855-8593 if you do not receive this email.

 

What is the process for me to file a claim under a Protect plan?

iRobot makes it easy to file a claim through our Customer Care Center. Simply have your contract ID ready and give us a call at (877) 248-7707 to start the process.

 

Can I cancel my Protect plan?

Yes, your Protect coverage can be cancelled at any time.

 

When I cancel my Protect plan, how much money do I get back?

If you request to cancel your contract within 60 days from the purchase date, you will receive a full refund of the purchase price. If your cancellation request is made after 60 days from the date of purchase, you will receive a prorated refund of the purchase price.

 

Terms & Conditions