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Defense & Security Support & Service

If you are having an issue with your robot please fill out the support request form below. To view the status of a pre-existing request, please browse to the Support Requests page.

Please note: Home Robot customer support issues should be directed to iRobot Customer Care. Home Robot support inquiries received through this form may result in a delayed response.

Robot Details
Contact Details
Issue Details
Please provide as much information as possible so that we can best assist you. Also, include any relevant media (video or image) in the following approved file formats: .jpg, .png, .gif, .jpeg, .mov, .mpeg, .avi, .mp4


Please enter your email address and support request ticket # in the form below to check on the status of your request.

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Defense & Security Support

(PackBot, 310 SUGV, XM1216 SUGV, Warrior, FirstLook, Negotiator)
Phone: 781.430.3030, M-F 8a-8p EST
Email: dssupport@irobot.com

Seaglider Support

Please contact Kongsberg Underwater Technology, Inc.