All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
Below are the steps to return a product:
Please contact iRobot on:
0208 8653171 (Monday to Friday between 09.00 and 19.00)
Pack the product securely in the original package, if possible.
Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
All return shipping charges must be prepaid.
For your protection, we recommend that you use an Insured Parcel Post for your return.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.