iRobot Corporation

Government & Industrial Support

TERMS OF USAGE

This website is intended for users of PackBot systems only. Registered users may enter their username and password in the Log In fields below. New users may register by clicking on the "Register" link. Registration information will be sent to the email address provided by the user. User registrations that do not contain a valid PackBot serial number will be rejected.

Any messages or information you post to the forum become the sole property of the site operator and may or may not be displayed, at the sole discretion of the site operator. The posting of copyrighted or illegal material is prohibited - you must obey all applicable local laws, including those of the server and site owner. You may not post information invasive of another's personal privacy rights, harassment, libelous, or information of a confidential or copyrighted nature.

This forum is provided as a public service and your usage of this service may be terminated at any time by the site operator without prior notice. Information submitted to the system should not be considered confidential or private and may be revealed as part of normal system operations. No warranty of service is implied.

If you have further questions, you must contact the site operator before continuing.

CONTACT INFO

Phone support for PackBot systems is available, Monday-Friday 9AM-5PM EST
Please call (781) 430-3030 to speak to a PackBot Technical Support representative.

Email support questions to packbot-support@irobot.com.

PackBot support personnel will make every effort to respond within the same day.

SUPPORT REQUESTS

Returning your PackBot system for repair:

If, after consulting with iRobot PackBot support personnel, it is determined that the PackBot system cannot be repaired on-site, iRobot will issue a Return Merchandise Authorization (RMA) for the return, evaluation, and repair of the faulty equipment.

The RMA process works as follows:

  1. An RMA is issued for equipment return.
  2. Upon receipt at iRobot, the customer will be informed of its arrival.
  3. iRobot will evaluate the cause of the failure and estimate the parts and labor necessary to perform the repair.
  4. For systems under warranty, iRobot will perform the repairs free of charge.
  5. For systems not covered by warranty, the repair estimate will be forwarded to the customer for approval. The customer must approve the estimate and provide verifiable means of payment to cover the costs of repair.
  6. Once the repairs have been performed and the PackBot has been fully tested the customer will be notified and the system will be returned to the customer.

For details of the warranty, please refer to the PackBot Warranty.