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Defense & Security Support & Service

If you are having an issue with your robot please fill out the support request form below. To view the status of a pre-existing request, please browse to the Support Requests page.

Please note: Home Robot customer support issues should be directed to iRobot Customer Care. Home Robot support inquiries received through this form may result in a delayed response.

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Please enter your email address and support request ticket # in the form below to check on the status of your request.

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Defense & Security Support


(PackBot, 310 SUGV, XM1216 SUGV, Warrior, FirstLook, Negotiator)
Phone: 781.430.3030, M-F 8a-8p EST
Email: dssupport@irobot.com


Seaglider Support


Please contact Kongsberg Underwater Technology, Inc.